Company Information and Employment Opportunities

Laser Gifts, a division of Orion Photo Industries, Inc. PO Box 10035 Prescott, AZ 86304 Ph: 928-776-4430 Toll Free: 888-674-6612 Fax: 928-776-4277 Toll Free 888-670-0950

EMPLOYMENT OPPORTUNITIES

Regularly Accepting Resume's Customer Service Representative Job Description   Summary:   Answer, screen and direct phone calls throughout the business. Respond to general customer inquiries, to include order status and invoice questions. Perform a significant amount of sales data entry. Receive and process sales orders and perform sales support for Sales VP and all Sales Representatives through telephone, e-mail and fax. Duties to include general clerical, office, and project work. Project a professional company image through phone and personal interaction. Excellent communication abilities and proven attention to detail are essential for success in this position.   Primary Responsibilities:   Answer phones and respond to customer requests including pricing, order status and billing Enter and update orders in QuickBooks Provide customers with product and service information Identify, research, and resolve customer issues with use of computer and general communication skills Follow-up on customer inquiries that are not immediately resolved Contact Sales Reps or Customers for order clarification and interpretation Maintain accurate computerized customer records Maintain consistent attendance, professionalism, punctuality, and attention to detail Establish and maintain effective working relationships with fellow employees and the general public Perform reception duties when necessary in an efficient, professional and courteous manner Answer phone and transfer calls to appropriate staff, take messages as needed Meet and greet visitors and customers Maintain and utilize database tracking system Perform general clerical duties to include photocopying, faxing, mailing and filing Assemble mailings and catalogs Assist in product finishing, pulling orders and other duties as assigned   Knowledge and Skill Requirements:   Experience in customer service required QuickBooks or similar accounting software experience required High school diploma or equivalent required Basic active listening skills, reading comprehension, writing and arithmetic skills required Strong computer skills, knowledge of Microsoft Office, Keyboarding skills, 10 key by touch required Strong attention-to-detail and positive attitude required Organizational and time management skills required Working Conditions:   Working conditions are normal for an office environment   Application:   Qualified applicants may submit their completed application and resume to the company's receptionist or mail them to LaserGifts, PO Box 11292 Prescott, AZ 86304.   Submit your resume to mailto:john@lasergifts.com         Regularly Accepting Resume's Digital Laser Technician Job Description   Summary:   Operates laser engraving machines to produce product as needed to fill work orders, prepares adequate inventory for future production needs.   Primary Responsibilities:   Operates digital laser engraving machines to transfer computer generated graphics to wood and metal souvenir and gift products Positions and secures blank products in laser machines Maintains high quality standards by examining test products to detect errors or poor quality in blank items or engravings Sets controls of digital laser machinery to attain specified size of reproduction on work piece including height, depth, and width of engraving as trained Ensures accurate reproduction of graphic images and verifies conformance to work order specifications Maintains adequate stock inventory of products to meet production needs Cuts product templates as required Unpacks blank products in anticipation of laser workload General:   Operates within standard operating procedures and safety regulations & health policies Cleans and maintains work area and performs basic maintenance on engraving equipment Other duties as assigned Knowledge and Skill Requirements: Basic active listening skills, reading comprehension, writing and arithmetic skills Strong computer background in windows and graphic design Manual dexterity required for operating machinery, tools and accessories for finishing Ability and desire to perform repetitive tasks required Close attention to detail required Experience in production a plus   Ability to lift 30 pounds required Ability to accept supervisory direction Organizational and time management skills Working Conditions: Working conditions are in an office environment and involve using engraving machines that create a minimum amount of noise; a very comfortable light- manufacturing environment.  Work involves frequent repetitive tasks Submit your resume to mailto:john@lasergifts.com